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Helping you access the seniors support services you need in Mississauga

Are you noticing changes in your health?

Are you worried about an elderly loved one?
Are you unsure of where you can go for help?


Navigating the Ontario healthcare system can be challenging. We can help.

Get Started

Connecting you and your loved one with care at home and in the community.

The Mississauga Health Seniors Navigation Portal helps older adults continue to live well at home by connecting you to health care providers in Mississauga, before your health becomes an emergency.


Whether you are concerned about your health, or the health of a loved one, our team is here to support you.


After reaching out to us, you will be paired with an expert Care Navigator who will help connect you to the services you need and support you through the process.

Who is eligible?

Older adults 65+

older adults who have had a recent change in health condition or require additional supports

or their caregivers

caregiver burnout is common; we support all professional and family caregivers

living in Mississauga

the person requiring care must live within Mississauga / Malton city limits

who need help at home

we can connect you to services like meal deliveries, respite, or transportation to a medical appointment

The Mississauga Health Seniors Navigation Portal is not a crisis or emergency service. If you need immediate help please go to the nearest emergency department or call 911.

Ready to get started?

Connecting you to help

Complete a 5-minute questionnaire

Click the 'Get Started' button below to answer a few questions. This will take less than 5 minutes, and will help us understand your needs, or the needs of your loved one.


Depending on your results, you might be directed to book an appointment with a Care Navigator, or directly with a community support provider. You will receive an email confirmation once your appointment is booked.

Attend your phone appointment

Care Navigator appointments:

Clients with complex needs will meet with a Care Navigator to discuss your questionnaire results and ask additional questions. 


Community Provider appointments:

An intake staff member will share more information about the program you've been matched with to confirm it's a good fit.


No need to repeat your story; the provider will have a copy of the information you shared through the questionnaire.

After your first call,
you may be:

Set up with an online care plan on

the Careteam platform, where you

can see what needs to be done, find relevant resources, and collaborate with your family members and health care providers.


Connected to one or more community support services that can help provide wraparound care for you or your loved one. Additional intake appointments may be coordinated at this time.

Get Started

Different services to best meet your needs.

Meals and Food Security

Stay nourished with services such as meal delivery and group dining.

Get accessible transportation to and from non-urgent medical appointments.

Request this service

Home Support

Stay safe and healthy at home with housekeeping and home maintenance.

Telephone Reassurance

Social interaction and safety checks for those who are socially isolated.

Personal Support Services

Receive comfortable care at home from trained personal support workers.

Support
Groups

Support in a group setting for caregivers, stroke survivors, grief support and more.

Day Programs and Respite

Caregivers can get a break with specialized day programs and activities.

Exercise
Programs

Active wellness programs such as seniors gentle exercise and aquafit.


Tell your story once.

Our innovative self-screening questionnaire will gather information about your health needs, which will help our navigators match you with services that promote healthy aging, timely care and caregiver support. With a user-friendly interface and streamlined care navigation solution, we ensure equitable access and informed healthcare planning for all clients. Our commitment to collaborative care guarantees safe and accessible navigation for everyone.

Book an appointment to start your care plan

We strive to offer easy, equitable access to services, informed health care planning, and smoother care transitions across your care needs.

→ Reduced need to repeat your health story to multiple clinicians   
→ Access to more immediate and relevant care
→ Increased transparency for people on waitlists

→ Know who is going to help you, and when

Get Started
  • What types of support are available through this website?

    Our navigators can connect you to a wide variety of services such as: 

    • Meals on Wheels 
    • Personal Support Services 
    • Housekeeping 
    • Transportation 
    • Day Programs 
    • Friendly Calls 
    • Exercise Programs
  • Is there a fee for these services?

    Our navigation services are free for anyone living in the Mississauga region. There may be a fee for the services you are directed to, as this is determined by each organization providing services. 

  • How do I connect with a Care Navigator?

    To book an appointment with a Care Navigator, start by filling out this 5-minute questionnaire

  • What happens after I complete the questionnaire?

    After you complete the questionnaire, you may be invited to book a phone appointment with a Care Navigator. The Care Navigator will call you at your chosen appointment time to help determine what services will be best for you. The Care Navigator will then send a referral on your behalf to the services you need, and the organizations providing these services will be in touch with you directly. 

Collaborating across the care team

Our online tools make it easy for you and your service providers to see all the care you are receiving, in one place. This makes ongoing communication across the care team simple and enables smoother care transitions and transparency across both health care professionals and family members.

Trusted Partners

Services are delivered through a number of partner agencies in the City of Mississauga.


Digital tools are enabled for integrated care for older adults and their caregivers.

Are you a healthcare organization in Mississauga and affiliated with Mississauga Health? Are you searching for innovative ways to enhance your clients' care experiences? We want to collaborate with you! For further information, please contact info@moht.ca.

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